Command

Command is the chat interface you use to run your workspace — the same interface, in two tiers.

Two tiers, one interface

• Customer tier (Command Center, inside the app) — a curated set of capabilities: create and change playbooks, maintain knowledge, check status, grant approvals, start and pause campaigns.
• Operator tier — the same interface with full tool access for deeper interventions, used by the cegtec team during operations.

Both tiers speak the same nine terms. What you say in chat translates 1:1 into actions on your workspace, knowledge, tables, playbooks, workflows and integrations — nothing Command does is invisible in the control room.

What you can say

Examples: “Set up a playbook for tax advisors in Bavaria”, “Show me all replies from last week with a positive signal”, “Set the ICP threshold to 70”, “Import this list and propose a structure”, “Why was this lead disqualified?” Command understands intent, not just commands — it asks follow-up questions when something is missing (budget, target region, and so on).

The approval flow

Command distinguishes proposal from execution. Structure-changing or paid actions (a new playbook, an import, a live send) are created by Command as a proposal with visible scope and a cost cap — not as an immediate action. Only your approval turns it into a running Run; see Approvals for the full rule on when approval is mandatory. Pure read access (status, evaluation, explanation) runs without approval.

Command is adapter-agnostic: it knows “email outreach” or “CRM”, never the specific vendor behind it — switching the integration changes nothing about how you phrase things to Command.

Also from Slack

Command is not tied to the app. You reach the same agent in your Slack workspace: message the bot in your channel with whatever you need, “Which 20 accounts deserve human time this week?”, “Start outreach for the solar EPCs”, “Build a workflow that enriches new leads every morning”, and it runs the task and replies with the result and data. It is the same agent with the same capabilities and the same approval flow: structure-changing or paid actions appear in Slack as a proposal with scope and a cost cap too, and only your approval turns it into a Run. So your team operates the system where it already works, without opening the app. Alongside Slack, Claude Code, MCP and other channels are equal ways into the same agent.